inferno Ltd Palladium House,
1-4 Argyll Street, London W1F 7TA
+44 (0)20 7292 7070
New business: Tim Doust
Recruitment: Paul Rumble
Anything else: Sonia Torosyan-Compton
Extranet: Client login

Posts Tagged ‘altruistic marketing’

Jim’ll Fix It

Wednesday, March 3rd, 2010

But in this case Jim is you; the consumer, the user, the ideas person. Brands want our help to do better things, as evidenced by a number of high profile campaigns around the world. The list is extensive, with big-players like Nokia and their annual “Calling All Innovators”, Pepsi “Refresh Everything”, Aviva’s “Community Fund”, Starbucks and Cadbury, participating in the “Fair Trade Swap”, Timberland “Earthkeepers” and Marks & Spencer’s “Your Green Idea”…phew!

Is this type of ‘causal’ movement here to stay? Could it be just another notch in marketing’s constant state of reinvention? Or could it instead mean a longer-term change in behaviour due to social and macroeconomic drivers? To begin to answer these questions we need to think a bit about where the essential idea might have come from…

The big things first. The global economy is trying to extricate itself from the worst recession in living memory. During the downturn, global warming and sustainability might have taken a backseat, but remain omnipresent concerns. Customers are more demanding and more likely to take action about matters that are important to them.

With social media, customers have found their voice; the growing power of that voice means increasingly pervasive interaction with brands. Initially, marketing co-creation, popularised by campaigns including Dorito’s “You Make It, We Play It”, meant a winning idea got its 15 minutes of fame. Tapping into ‘Potentialism’, meaning certain people’s desire to step off the mass-market gravy-train and do more wholesome stuff, saw campaigns like “Rockcorps” from Orange, where people doing the most good got to see famous bands. As the recession bit deeper, ‘altruistic marketing’ saw brands reaching out to cash-strapped customers by offering free services and guarantees to foster loyalty.

Finally we have a chaotic proliferation of consumer technologies, platforms and apps so that it’s much harder for brands to hook into genuine customer needs and develop products or propositions that answer them in the long-term.

Taking all of these perspectives into account it’s easier to see why there has been such a flurry of activity – brands acting as ‘venture capitalists’ for new ideas that will help communities, the environment or drive new innovation. Only time will tell whether this manifests into stronger brand equity or genuine competitive advantage, but it doesn’t seem like a flash in the pan…